ClickAway Fort Bragg - Verizon Store + Phone Repair + Computer Repair in Fort Bragg, CA Open now

Reviews about ClickAway Fort Bragg - Verizon Store + Phone Repair + Computer Repair

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  March 29, 2019, by Johanna H
  Upgraded my Verizon phone here (did not know it wasn't a Verizon store because the Verizon logo is huge on the store). Was sold a "free" tablet with an upgrade as well as charged full price (over $600) for a new phone unknowingly . I was charged full price for the tablet as well as a phone# and access charge monthly. My husband did his upgrade and paid around $250 for his iphone upgrade which was supposed to include insurance and was told it would be $20 a month to add his line to mine. We were charged full price, insurance and $40 a month. It did take us a while to see the errors and figure this out. We emailed Heather Vellios via email numerous times as well as attached receipts and asked for her to contact us. The man who called us representing Heather assured us he will take care of everything and would get back to us in 48 hours. Had to contact him again after that time, again reassured us there was a mistake and he would get back to us. Every time he called he made assurances but never did anything. He seemed to talk in circles. We explained everything to him clearly and would have accepted a compromise, but couldn't get anywhere with him. Was he trying to exhaust our patience so we would give up? I see Heather has responded to other negative reviews on here, so please feel free to get in touch Heather. We sent u emails so u should be able to find our info . We would love to work this out. Feeling completely scammed by Click Away .